viernes, 2 de marzo de 2018

CARTAS COMERCIALES

LETTER-WRITING EXPRESSIONS

We use different expressions for formal letters (e.g. to companies or to people we haven’t met) and informal letters (e.g. to friends or to people we know well.)

OPENING

FORMAL Dear Sir/Madam / Dear Mr Jones
INFORMAL Dear Maria

SAYING THANK YOU

FORMAL Thank you for
INFORMAL Thanks for

REASON FOR WRITING

FORMAL I am writing to inform you that… / enquire about… / apologize for…
INFORMAL I am writing to tell you…/ ask you about… / say sorry for…

ASKING FOR HELP

FORMAL Please could you…? / I woukd be grateful if you could…
INFORMAL Could you…? / Can you…?

OFFERING HELP

FORMAL We will be pleased/happy to… (send you)
INFORMAL I’ll (send you)

ENCLOSED DOCUMENTS

FORMAL Please find enclosed (my CV)… / I enclosed…
INFORMAL I’m sending you…

CLOSING REMARK

FORMAL I look forward to hearing from you. / meeting you. / seeing you .
INFORMAL (I‘m) looking forward to hearing from you ./ seeing you .
FINISHING

FORMAL Yours faithfully ( Brit.)/ Yours sincerely ( Brit.)/ Sincerely yours ( Am.) / Yours truly (Am)
INFORMAL Best wishes / Best Regards /Yours / Love

In British English,” Yours faithfully “ is used for letters which begin “Dear Sir/Madam”. “Yours sincerely” is used when the letter begins “Dear Mr/Mrs/Ms/Miss Jones”

domingo, 11 de septiembre de 2016

CONVERSACION TELEFONICA (Modelo)

A TELEPHONE CONVERSATION


Receptionist: AMT International. May I help you?
Caller: Yes, please. I’d like to speak to Mr. Grant from the Marketing Department. Extension 923.
Receptionist: Who’s calling, please?
Caller: This is Jason Wallis, from Wallis Instruments.
Receptionist: One momento Mr. Wallis. (pause). The extensión is busy, Mr. Wallis.Would you like to wait?
Caller: Mm!! Not really.
Receptionist: Would you like to leave a message?
Caller: Yes, please. Tell Mr. Grant to phone me as soon as possible.
Receptionist: Can you give me your phone number, please?
Caller: Sure, it’s 325-9845. Extension 1628.
Receptionist: and can you spell your full name, please?
Caller: It’s J A S O N W A L L I S.
Receptionist: Thank you, Mr. Wallis. I’ll give Mr. Grant the message.
Caller: Please, make sure he gets it. It’s urgent.
Receptionist: Of course, Sir. Good bye.
Caller: Good bye. Thank you. Oh! One moment, please. Who am I speaking to?
Receptionist: My name is Chandal.
Caller: Can you spell it, please?
Receptionist: It’s C H A N D A L
Caller: Thank you, bye.

PRACTISE SIMILAR DIALOGUES USING THESE PHRASES:
• The extensión is busy
• Mr Klaus is not in his office
• Mrs Yeats is out for lunch
• You can leave a message in his / her voice mail
• Can I speak with the Production Department, please?

sábado, 10 de septiembre de 2016

EXPRESIONES TELEFONICAS

Telephone expressions


Finding your correspondent

Can I speak to Lisa, please?
I’d like to speak to Lisa, please?
Can you put me through to Diana Carter?
Hello, is that Mr. Mancini?


Identiíying yourself

This is Tom Carter
Speaking
Tom Carter here


Identifying the caller

Who's calling/speaking please?
Could you give me your name,please?
Which company are you from?


Asking caller to wait

Hold on. please
Hold the line, please.
l'm trying to connect you.
Could you call back later?
Can Mrs Carter call you back?


Explaining absence

l'm afraid he is off sick/ on holiday
I'm sorry, but he's in a meeting/with a client.


Leaving a message

Could you take a message?
Could/Can I leave a message?


Taking a message

Can I take a message?
Would you like to leave a message?
l'll pass on the message.
l'll give him/her the message.


Dealing with problems

I think you've got the wrong number.
Could yon speak up? it's a bad line.
Could yon speak more slowly, please?