domingo, 11 de septiembre de 2016



Receptionist: AMT International. May I help you?
Caller: Yes, please. I’d like to speak to Mr. Grant from the Marketing Department. Extension 923.
Receptionist: Who’s calling, please?
Caller: This is Jason Wallis, from Wallis Instruments.
Receptionist: One momento Mr. Wallis. (pause). The extensión is busy, Mr. Wallis.Would you like to wait?
Caller: Mm!! Not really.
Receptionist: Would you like to leave a message?
Caller: Yes, please. Tell Mr. Grant to phone me as soon as possible.
Receptionist: Can you give me your phone number, please?
Caller: Sure, it’s 325-9845. Extension 1628.
Receptionist: and can you spell your full name, please?
Caller: It’s J A S O N W A L L I S.
Receptionist: Thank you, Mr. Wallis. I’ll give Mr. Grant the message.
Caller: Please, make sure he gets it. It’s urgent.
Receptionist: Of course, Sir. Good bye.
Caller: Good bye. Thank you. Oh! One moment, please. Who am I speaking to?
Receptionist: My name is Chandal.
Caller: Can you spell it, please?
Receptionist: It’s C H A N D A L
Caller: Thank you, bye.

• The extensión is busy
• Mr Klaus is not in his office
• Mrs Yeats is out for lunch
• You can leave a message in his / her voice mail
• Can I speak with the Production Department, please?

sábado, 10 de septiembre de 2016


Telephone expressions

Finding your correspondent

Can I speak to Lisa, please?
I’d like to speak to Lisa, please?
Can you put me through to Diana Carter?
Hello, is that Mr. Mancini?

Identiíying yourself

This is Tom Carter
Tom Carter here

Identifying the caller

Who's calling/speaking please?
Could you give me your name,please?
Which company are you from?

Asking caller to wait

Hold on. please
Hold the line, please.
l'm trying to connect you.
Could you call back later?
Can Mrs Carter call you back?

Explaining absence

l'm afraid he is off sick/ on holiday
I'm sorry, but he's in a meeting/with a client.

Leaving a message

Could you take a message?
Could/Can I leave a message?

Taking a message

Can I take a message?
Would you like to leave a message?
l'll pass on the message.
l'll give him/her the message.

Dealing with problems

I think you've got the wrong number.
Could yon speak up? it's a bad line.
Could yon speak more slowly, please?