sábado, 10 de septiembre de 2016


Telephone expressions

Finding your correspondent

Can I speak to Lisa, please?
I’d like to speak to Lisa, please?
Can you put me through to Diana Carter?
Hello, is that Mr. Mancini?

Identiíying yourself

This is Tom Carter
Tom Carter here

Identifying the caller

Who's calling/speaking please?
Could you give me your name,please?
Which company are you from?

Asking caller to wait

Hold on. please
Hold the line, please.
l'm trying to connect you.
Could you call back later?
Can Mrs Carter call you back?

Explaining absence

l'm afraid he is off sick/ on holiday
I'm sorry, but he's in a meeting/with a client.

Leaving a message

Could you take a message?
Could/Can I leave a message?

Taking a message

Can I take a message?
Would you like to leave a message?
l'll pass on the message.
l'll give him/her the message.

Dealing with problems

I think you've got the wrong number.
Could yon speak up? it's a bad line.
Could yon speak more slowly, please?

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